Privacy Policy
Willowbrook Park has a reputation for – and a commitment to – superlative service to its customers and to integrity in everything we do. As part of this commitment, Willowbrook Park respects the privacy of our customers by meeting or exceeding the standards set by law.
The nature of the personal information we collect may include:
- Information we receive from customers on applications or forms such as the Customer Service Comment Card.
- Information we receive from customers who participate in contests that require the completion of a ballot.
Providing customers have granted consent, Willowbrook Park may use the information we collect from customers for the following purposes.
- Assurance of a person’s identification when borrowing Willowbrook Park property such as strollers, wheelchairs, and walkers.
- To inform a customer they have won a Willowbrook Park contest.
- To offer products and services that may be valuable to our customers.
- To better understand the demographics and needs of our customers.
Disclosure of Personal Information
Willowbrook Park does not share personal information on its customers with any subsidiaries or outside organizations, however, from time to time, Willowbrook Park may outsource its customer mailings. Any organization in possession of personal information from Willowbrook Park during these mailings must abide by the same privacy principles and laws as Hillside Shopping Centre.
Willowbrook Park's Privacy Promise
While information is important in our ability to provide superior customer service, our most important asset is our customers’ trust. Keeping customer information secure and using it only as our customers would want us to is a priority for all of us at Willowbrook Park. Here then, is our promise to our individual customers.
- Willowbrook Park is responsible for personal information in its possession or custody, including information that has been transferred to a third party for processing.
- At the time any personal information is collected, Willowbrook Park will inform the customer concerned of the purpose for which the information is being collected.
- Willowbrook Park will not use customers’ personal information other than the purposes it was collected for and granted consent for. A customer may withdraw his or her consent at any time.
- Willowbrook Park will not collect any personal information that is not reasonably necessary for the legitimate purposes identified and for which consent has been obtained.
- Personal information will be retained only as long as necessary for the fulfillment of its purpose.
- Personal information collected, used, and disclosed by Willowbrook Park will be as accurate, complete, and up-to-date as is necessary for the purposes for which it is being used.
- Personal information will be protected by security safeguards appropriate to the sensitivity of the information.
- Willowbrook Park will provide specific information about its personal information handling policies and practices to any individual upon request.
- Any customer may request confirmation of the existence, use, and disclosure of his or her personal information and will be given access to that information.
Willowbrook Park will quickly respond to any concerns a customer may have regarding our personal information handling practices or the manner in which their personal information has been collected, used, or disclosed.
Accessing Information or filing a complaint
Please write, phone, or email us to file an inquiry or privacy complaint.
6141, 6233 - 200 Street,
Langley,BC
Phone: 604-513-8880
Email: hsinquiries@bentallgreenoak.com